Customer is Always Right
⭐️ Customer is Always Right
Elevate your sales game with this customer role-play training.
In this dynamic and interactive workshop session, participants will engage in realistic role-play scenarios where they will practice active listening, empathetic communication, and effective problem-solving while addressing various customer needs and concerns.
How to use this template
Activity instructions
The facilitator will read the instructions and become familiar with the activity instructions.
Ensure there is a pen and paper at each seat for the icebreaker game.
Print and cut out the role-play scenarios and put them into a hat or drawing container.
Ask participants to pair up with a different partner for an exercise in which they will practice their responses to a variety of customer situations.
Each person will draw a scenario from the hat and play the role of the salesperson for their given scenario, while their partner will play the role of the customer.
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