BoomPop Payment Terms of Service

Effective Date: July 1st, 2025

These Payment Terms of Service (“Payment Terms”) apply to all Clients and Vendors using BoomPop’s payment infrastructure and are incorporated by reference into BoomPop’s [Terms of Service] (“ToS”), any applicable [Statement of Work] (“SOW”), and any executed Order Form. By submitting or receiving payment through BoomPop, you agree to be bound by these Payment Terms.

1. Scope & roles

BoomPop facilitates payments related to corporate events, offsites, and experiences (“Events”), including but not limited to deposits, milestone payments, vendor charges, and reconciliations. BoomPop may act as:

• A merchant of record, processing payments and disbursing funds to vendors on behalf of Clients; or

• An agency of record, facilitating vendor engagement without directly contracting for services.

Regardless of role, Clients remain fully responsible for all payments due under their ToS, SOW, or Order Form. Vendors are responsible for delivering contracted services and submitting timely and accurate invoices.

2. Payment schedule & reconciliation

Unless otherwise specified in your SOW, Order Form, or vendor agreement, BoomPop processes payments on a vendor-by-vendor basis. Each vendor may have unique billing terms and reconciliation procedures.

For Clients:

• Pay according to the payment terms in your SOW, Order Form, or vendor agreement.

• Unless otherwise stated, the standard structure is:

• 80% of each vendor’s fee due upon confirmation

• 20% due 30 days before the Event

• Reconciliation of final costs within 45 days post-Event

• BoomPop will provide a detailed reconciliation. You have 7 calendar days to dispute. If you do not respond, the charges are deemed accepted, and BoomPop will charge the card on file.
  

For Vendors:

• Submit final invoices and documentation within 30 days post-Event.

• Late submissions may delay or reduce final payment.
  
  

Future Option – Full Event Payment:

BoomPop may offer full event budget prepayment options. Until then, billing remains on a vendor-by-vendor basis.

3. Payment methods & authorization

BoomPop supports multiple payment methods, including credit card, ACH, and wire transfer.

• Credit Cards: All payments made via credit card are subject to a processing fee of 2.9%–3.5%, which covers third-party transaction costs. This fee will be clearly itemized during checkout or invoicing.

• ACH & Wire Transfers: Payments made via ACH or wire transfer may incur a 0.8% processing fee, capped at $5. This fee is waived for customers on a Full Service Plan. Please note that ACH and wire payments may also introduce processing delays, which can impact vendor booking and service timelines.

By submitting payment details, you authorize BoomPop and its third-party processors (e.g., Stripe, Plaid) to:

• Store your payment credentials securely

• Charge your payment method for all scheduled or reconciled amounts

• Retry failed transactions as needed

You may not remove your payment method while balances are pending.

To avoid service disruptions, Clients are encouraged to initiate ACH or wire payments as early as possible to ensure funds clear before payment due dates. BoomPop is not responsible for any late fees, vendor cancellations, or planning delays resulting from late-arriving funds.

4. Pre-authorized holds & post-event charges

To support post-event reconciliation:

• BoomPop may place a pre-event hold on your credit card

• If final charges are not paid or disputed within 7 days of invoice and/or due date, BoomPop may capture the hold or initiate a new charge

• Non-response is deemed approval of the final charges
  
  

5. Vendor payment contingency & availability disclaimer

BoomPop does not advance payment to vendors on behalf of Clients. All vendor payments are contingent upon receipt of funds from the Client in accordance with the applicable SOW or Order Form. If payment is not received on schedule:

• BoomPop reserves the right to pause planning and vendor engagement until outstanding balances are resolved.

• Vendors may revoke availability, cancel services, or release bookings at their discretion.
  BoomPop is not liable for any loss of availability resulting from delayed or failed Client payment.
  
  

Additionally, while BoomPop makes best efforts to confirm vendor services and ensure fulfillment, vendors may occasionally submit incorrect charges, fail to honor commitments, or become unavailable due to operational error or scheduling conflict—even after confirmation.

In the event a vendor becomes unavailable after payment is made:

• BoomPop will use commercially reasonable efforts to find a comparable replacement as quickly as possible.

• If no suitable replacement is found, we will work with you in good faith to determine an alternative plan or process any applicable refund or credit.
  
  

Clients acknowledge that Events often involve third-party logistics and BoomPop’s role is as an intermediary; vendor availability and service continuity are not guaranteed.

6. Payment failures & service suspension

If a payment fails:

• BoomPop will notify you and re-attempt

• Continued failure may lead to:

• Suspension of planning services

• Cancellation of vendor services

• Termination of the Event

• Referral to collections

You are liable for any related penalties or vendor losses.

7. Refunds & cancellations

• Refunds are governed by your SOW, Order Form, and vendor policies.

• Deposits are non-refundable unless explicitly stated otherwise.

• BoomPop is not liable for unrecoverable vendor charges.

• We will make reasonable efforts to secure refunds from vendors when possible.
  
  

8. Taxes & currency

• All payments are processed in U.S. Dollars (USD) unless otherwise agreed.

• If a vendor requires a currency other than the U.S. Dollar (USD), all amounts are subject to exchange rate fluctuations. Amounts payable will be calculated using the prevailing market (“free”) exchange rate at the time of each payment as determined by BoomPop, including deposits, milestone payments, and post-event reconciliation.

• Final balances may be adjusted to reflect the applicable exchange rate at the time of Event execution or final billing.

• You are responsible for all taxes, including sales, VAT, and government charges.

• BoomPop will collect and remit tax where legally required.

9. Chargebacks & disputes

If you dispute a charge:

• First contact billing@boompop.com within 7 days

• Unauthorized chargebacks may result in:

• Suspension of services

• Liability for chargeback costs

• Legal recovery of amounts due
  
  

10. Security, fraud & risk management

BoomPop may cancel, delay, or withhold payments if:

• Fraud or risk is suspected

• Terms are violated

• Further verification is needed
  
  

We may request identity or payment verification at any time.

11. Updates to payment terms

BoomPop may update these terms at any time. Material changes will be communicated via platform notice or email. Continued use of BoomPop services after updates constitutes acceptance.

12. Contact information

Billing Inquiries: billing@boompop.com

Legal Inquiries: legal@boompop.com

Vendor-specific addendum

This section applies only to Vendors who receive payment through BoomPop.

• Vendors agree to submit W-9 or applicable tax documentation before receiving payment.

• Payment timelines are dependent on the submission of accurate, complete invoices no later than 14 days after the Event.

• BoomPop may delay or withhold payment if:

• Submitted charges are incomplete or unsupported,

• A Client disputes the charges in good faith within the allowed window,

• Vendor fails to comply with applicable BoomPop platform policies or SOW obligations.

BoomPop is not responsible for delays in payment due to vendor-side banking issues, incomplete documentation, or Client non-payment.